Here are some of the frequently questions asked we’ve been encountering, if you have any other questions or concerns don’t hesitate to contact us.
FAQ
How long before I receive my product?
Orders are processed within 24 hours of a business day.This product will ship via ground ship ONLY due to FAA Regulations and can take 2-7 business days to fulfill delivery.
Can I place my order over the phone?
Yes. You can absolutely place your order over the phone. Simply give us a call at 1-888-457-4710. We will be more than happy to further assist you.
How can I pay for my order?
We currently accept Visa and MasterCard as payement.
What is your privacy policy?
Puretane is committed to protecting the privacy and security of your personal information obtained. Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.
Is there a return policy?
Returns are handled on a case by case basis. Please call us at 1-888-493-2922 if you have inquiries relating to this.
What are your business hours?
We are open Monday through Friday, from 10am to 6pm (EST)
How can I place an order if I live in Nunavut or Yukon Territory?
We do not currently ship to Nunavut or Yukon Territory through this website. However, you can call us directly to place an order.